Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Policies

• It is advisable that you employ a trackable delivery technique for all returns to guarantee your package is returned to us securely. Packages that are returned to us are not insured against loss or damage.
• Once you receive the last package of your order, you have 30 days to return any purchases (with the exception of final sale/clearance item(s), free gift, swimwear, underwear, panties, and accessories). Note:After completing the online return request form, you must email us a photo demonstrating the issue.
• Authorization is required for return packages. Unauthorized returns will not be accepted, as determined by customer service. Note: You may not return the item(s) to the address on the package you received. It will delay the processing of your return because that is not our return address.

Costs

• If the return is due to our error (e.g., incorrect products, product quality issues), we will provide a full refund.
• If the return is due to the buyer’s preference (e.g., dislike, wrong product/size ordered), the buyer is responsible for the shipping costs.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

General Return Process

• Navigate to a previous order or log in to your account, then choose the items you want to exchange or return.
• Returns for merchandise should be made using the accompanying return label and the original packing.
• When your returned goods arrive, we'll keep track of them and notify you.
• As soon as your returned goods arrive at our warehouse, they will be examined, handled, and promptly repaid!

Please do not hesitate to get in touch with our customer service staff if you have any questions concerning our return policy or procedures. We will be pleased to offer you assistance and support.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AIGLE WEDDING LIMITED
Company Address:	Unit No.2 On 5th Floor Tak Woo House Nos.1-3 Wo On Lane HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help